Ahleen Privacy Policy

If you are a US resident, this Privacy Policy shall apply.

If you are a user having your usual residence in the EU, Privacy Policy shall apply.

If your residence is in another country, and not the US or EU, Privacy Policy shall apply.

US Privacy Policy

(If you are a US resident)

Last updated:  Jan  2021

1. What information do we collect

We collect information when you create an account and use the Platform, such as your contact details, content you create, and your location. We also collect information you share with us from third-party social network providers, and technical and behavioral information about your use of the Platform. We also collect information contained in the messages you send through our Platform.

Information you choose to provide

For certain activities, such as when you register, upload content to the Platform, or contact us directly, you may provide some or all of the following information:

Information we obtain from other sources

We may receive information about you from other sources. For example, if you choose to link or sign up using your social network (such as Facebook), we may collect information from these third-party services, including your contact lists for these services and information relating to your use of the Platform in relation to these services.

We will also receive information about you (including age data and demographic information) from third parties (such as advertising networks and analytics providers) and from other sources, including business directories and other commercially or publicly available sources.

Information we collect automatically

We automatically collect certain information from you when you use the Platform, including your IP address, location-related data (as described below), unique device identifiers, browsing history (including content you have viewed in the Platform), Cookies (as defined below), your mobile carrier, time zone setting, and mobile or device information including the model of your device, screen resolution, operating system, app and file names and types, and platform.

Usage Information

We collect information regarding your use of the Platform and any other User Content that you generate through and broadcast on our Platform. We also link your subscriber information with your activity on our Platform across all your devices using your phone number, or similar information.

Location data

We collect information about your location, including location information based on your SIM card and/or IP address. With your permission, we may also collect Global Positioning System (GPS) data. And such GPS data is used to confirm your city and ONLY the city information will be transferred to the server.

Messages

We collect and process, which includes scanning and analyzing, information you provide in the context of composing, sending, or receiving messages through our Service's messaging functionality. That information includes the content of the message and information about when the message has been sent, received and/or read, as well as the participants of the communication. Please be aware that messages sent to other users of our Service will be accessible by those users and that we are not responsible for the manner in which those users use or disclose messages.

Metadata

When you upload User Content, you automatically upload certain metadata that is connected to the User Content. Metadata describes other data and provides information about your User Content that will not always be evident to the viewer. In connection with your User Content the metadata can describe how, when, and by whom the piece of User Content was collected and how that content is formatted. It also includes information, such as your account name or user ID number, that enables other users to trace back the content to your user account. Additionally, metadata will consist of data that you chose to provide with the content, e.g. any hashtags used to mark keywords to the content and captions.

Buy Golds

Your purchase will be made via Apple iTunes account, Google Play account or other authorised payment methods. We do not collect any financial or billing information from you in relation to such a transaction. Please review the relevant terms and notices in respect of the handling of such data. So that we can credit your account with the correct value in golds, we keep a record of the purchases you make, the time at which you make those purchases and the amount spent.

Cookies

We and our service providers and business partners use cookies and other similar technologies (“Cookies”) to automatically collect information, measure and analyze which web pages you click on and how you use the Platform, enhance your experience using the Platform, improve the Platform. Cookies are small files which, when placed on your device, enable the Platform to provide certain features and functionality. To learn how to disable Cookies, see the “Your choices” section below.

2. How we use your information

We use your information to fulfill and enforce our Terms of Service, to improve and administer the Platform, and to allow you to use its functionalities. We may also use your information to show you suggestions.

We generally use the information we collect:

3. How we share your information

We are committed to maintaining your trust, and we want you to understand when and with whom we may share the information we collect. We will share your information with the following selected third parties:

If you access third-party services, such as Facebook, Twitter, to login to the Platform or to share information about your usage on the Platform with others, these third-party services may be able to collect information about you, including information about your activity on the Platform, and they may notify your connections on the third-party services about your use of the Platform, in accordance with their privacy policies.

If you choose to engage in public activities on the Platform, you should be aware that any information you share may be read, collected, or used by other users. You should use caution in disclosing personal information while engaging. We are not responsible for the information you choose to submit.

4. Your Choices

5. Security

We use reasonable measures to help protect information from loss, theft, misuse and unauthorized access, disclosure, alteration, and destruction. You should understand that no data storage system or transmission of data over the Internet or any other public network can be guaranteed to be 100 percent secure. Please note that information collected by third parties may not have the same security protections as information you submit to us, and we are not responsible for protecting the security of such information.

6. Children

The Platform is not directed at children under the age of 17. If we become aware that personal information has been collected on the Platform from a person under the age of 17 we will delete this information and terminate the person’s account. If you believe that we have collected information from a child under the age of 17 on the Platform, please contact us at support@ahleen.live.

7. California Residents

Users of the Platform who are California residents and are under 18 years of age may request and obtain removal of User Content they posted by emailing us at support@ahleen.live. All requests must be labeled "California Removal Request" on the email subject line. All requests must provide a description of the User Content you want removed and information reasonably sufficient to permit us to locate that User Content. We do not accept California Removal Requests via postal mail, telephone, or facsimile. We are not responsible for notices that are not labeled or sent properly, and we may not be able to respond if you do not provide adequate information. Please note that your request does not ensure complete or comprehensive removal of the material. For example, materials that you have posted may be republished or reposted by another user or third party.

8. Changes

We may update this Privacy Policy from time to time. When we update the Privacy Policy, we will notify you by updating the “Last Updated” date at the top of this policy and posting the new Privacy Policy and providing any other notice required by applicable law. We recommend that you review the Privacy Policy each time you visit the Platform to stay informed of our privacy practices.

9. Where we store your personal data

The personal data that we collect from you will be transferred to, and stored at cloud server in Dubai.

10. Contact

Questions, comments and requests regarding this policy should be addressed to:

Team Address: 10 ANSON ROAD, #13-13A, INTERNATIONAL PLAZA SINGAPORE, 079903

Email Address: support@ahleen.live Attention: Privacy Policy

EEA and UK Privacy Policy

For users located in the EEA and the UK:

Last updated:  Jan  2021

Welcome to Ahleen (the “Platform”). The Platform is provided and controlled by Team (“Ahleen” , “we” or “us”).

We are committed to protecting and respecting your privacy. This policy sets out the basis on which we process any personal data we collect from you, or that you provide to us. If you have any further questions about how we use your personal data, please contact support@ahleen.live.

1The types of personal data we use

We collect and use the following information about you:

Your Profile Information. You give us information when you register on the Platform, including your username, date of birth, and/or telephone number(only if you register with your phone number), information you disclose in your user profile and your photograph.

User Content and Behavioural Information. We process the content you generate on the Platform, including preferences you set (such as choice of language), photographs and contents you upload and comments you make (“User Content”). We collect information through surveys, challenges and competitions in which you participate. We also collect information regarding your use of the Platform, e.g. how you engage with the Platform, including how you interact with content we show to you, chatting rooms you entered and problems encountered, the content you like, the chatting room you ‘Join’ or ‘Follow’, the users you follow, your friends in the platform and other related information. We also infer your preferences, including your interests, gender and age for the purpose of personalising content. We process information about your followers, the likes you receive and responses to content you upload, for the purposes of promoting your content to other users and exploring whether your profile presents further opportunities for collaboration.

Information from Third Parties. You may choose to share certain data with us from third parties or through your use of the Platform, we may collect such third party data automatically. We have set out further detail on the information we receive from third parties, such as business partners. If you choose to register to use the Platform using your social network account details (e.g. Facebook, Twitter), you will provide us or allow your social network to provide us with your username and public profile. We will likewise share certain information with the relevant social network such as your app ID, access token and the referring URL. Please ensure you are using the information provided by a third-party service provider in compliance with the third-party's privacy policy.

Technical Information we collect about you. We automatically collect certain information from you when you use the Platform including when you are using the App without an account. Such information includes your IP address, browsing history (i.e. the content you have viewed on the Platform), mobile carrier, time zone settings, and the version of the app you are using. We will also collect information regarding the device you are using to access the Platform such as the model of your device, the device system, network type, device ID, your screen resolution and operating system. Where you log-in from multiple devices, we will be able to use your profile information to identify your activity across devices.

Location. We use your phone  'Language'  to customize your Ahleen

experience. When you use the Platform on a mobile device, we will collect information about your location. In certain jurisdictions, with your permission, we will collect Global Positioning System (GPS) data and mobile device location information. And such GPS data and mobile device loation data is used to confirm your city and ONLY the city information will be transferred to the server. If you do not wish to share your precise location with us, you can switch off location services via the settings on your mobile device.

Buy golds. Your purchase will be made via Apple iTunes account, Google Play account. We do not collect any financial or billing information from you in relation to such a transaction. Please review the relevant terms and notices in respect of the handling of such data. So that we can credit your account with the correct value in golds, we keep a record of the purchases you make, the time at which you make those purchases and the amount spent.

2How we use your personal data

We will use the information we collect about you in the following ways, based on the legal grounds in bold below:

In order to provide our services to you, it is necessary that we collect your profile information, details of the golds you have purchased, and user content. You are not contractual or statutorily obliged to provide us with this information. We do, however, collect and use the information provided by you in accordance with the provisions of laws and contracts. If you fail to provide any information when requested, this may negatively impact the level of service we can offer to you.

We do not process your personal data in connection with automated decision-making (i.e., making automated individual decisions solely by automated means without any human involvement), including profiling (i.e., automated processing of personal data to evaluate certain things about you).

3How we share your personal data

We share your data with the following selected third parties:

Your Social Network Providers

If you choose to register to use the Platform using your social network account details (e.g. Facebook, Twitter), you will provide us or allow your social network to provide us with your username and public profile. We will likewise share certain information with the relevant social network such as your app ID, access token and the referring URL.

Where you opt to share content on social media platforms, the content, username and accompanying text will be shared on that platform or, in the case of sharing via instant messaging platforms such as Whatsapp, a link to the content will be shared.

Payment Providers

If you choose to Buy Golds, we will share data with the relevant payment provider to facilitate this transaction. We share a transaction ID to enable us to identify you and credit your account with the correct value in golds once you have made the payment.

Service Providers

We provide information and content to service providers who support our business, such as cloud service providers and providers of content moderation services to ensure that the Platform is a safe and enjoyable place.

Other third parties

We will also share your information, for the above purposes only, with any member of the enterprise group, a subsidiary, parent or affiliated company, in order to help improve and optimize the platform, to prevent the illegal use, increase the number of users, development, engineering and information analysis, or used in our internal business purposes.

We will also disclose your information to third parties:

Law Enforcement

We will share your information with law enforcement agencies, public authorities or other organisations if legally required to do so, or based on our legitimate business interests if such use is reasonably necessary to:

Public Profiles

Please note that the Platform DO NOT know your account information of your Facebook, or Twitter, as these third parties only communicate via specific encrypted token with the Platform. And if you registered with phone number, you are the ONLY user to view it in the Platform.

4Where we store your personal data

When you provide personal data to us via the Platform, it is stored on a cloud server located in Dubai.

5Your Rights

You have the following rights:

Before we can respond to a request to exercise one or more of the rights listed above, you may be required to verify your identity or your account details.

Please send an e-mail to us if you would like to exercise any of your rights support@ahleen.live.

6The security of your personal data

We take steps to ensure that your information is treated securely and in accordance with this policy. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, for example, by encryption, we cannot guarantee the security of your information transmitted via the Platform.

We have appropriate technical and organizational measures to ensure a level of security appropriate to the risk of varying likelihood and severity for the rights and freedoms of you and other users. We maintain these technical and organizational measures and will amend them from time to time to improve the overall security of our systems.

7How long we keep your personal data

We retain your information for as long as it is necessary to provide you with the service so that we can fulfil our contractual obligations and rights in relation to the information involved. Where we do not need your information in order to provide the service to you, we retain it only for so long as we have a legitimate business purpose in keeping such data. However, there are occasions where we are likely to keep this data for longer in accordance with our legal obligations or where it is necessary for the establishment, exercise or defence of legal claims.

Subject to the circumstances described above, where we may be required to retain your personal data, after you have terminated your use of our Platform, we will only store your information in an aggregated and anonymised format.

8Information relating to children

Ahleen is not directed at children under the age of 17. If you believe that we have personal data about or collected from a child under the relevant age, please contact us at support@ahleen.live.

9Complaints

In the event that you wish to make a complaint about how we process your personal data, please contact us in the first instance at support@ahleen.live and we will endeavour to deal with your request as soon as possible. This is without prejudice to your right to launch a claim with the relevant data protection authority.

10Changes

We will generally notify all users of any material changes to this policy, through a notice provided via the Platform. However, you should look at this policy regularly to check for any changes. We will also update the “Last Updated” date at the top of this policy, which reflects the effective date of such policy. Your continued access to or use of the Platform after the date of the updated policy constitutes your acceptance of the updated policy. If you do not agree to the updated policy, you must stop accessing or using the Platform.

11Contact

Questions, comments and requests regarding this policy should be addressed to support@ahleen.live.


Privacy Policy (outside US and EEA)

Applicable to users outside the EEA and the UK

Last updated:  Jan  2021

Welcome to Ahleen (the “Platform”). The Platform is provided and controlled by Ahleen International Limited (“Ahleen”, “we” or “us”). We are committed to protecting and respecting your privacy.

By accessing or using our website, services, applications, products and content (that include but are not limited to the Platform) (collectively, the “Services”), you acknowledge that you have read this policy and that you understand your rights in relation to your information and how we will collect, use and process it. If you do not agree with this policy in general or any part of it, you should not use our Services. Capitalized terms that are not defined in this policy have the meaning given to them in the Terms of Service.

If you have any questions about how we use your information please contact support@ahleen.live.

1The types of information we collect

We may collect and use the following information about you:

2Analytics information

On our Platform, we use third-party analytics tools to help us measure traffic and usage trends for the Services. Traffic refers to the different data flows surrounding activities of the users on the Services. These tools, for example, collect information sent by your device or our Services, including the pages you visit, add-ons, and other information that assists us in improving the Service. The information will be used to report and evaluate your activities and patterns as a user of the Platform to provide services in accordance with these activities.

3How we use your information

We will use the information we collect about you in the following ways:

4How we share your information

We will share your information with the following selected third parties:

We will also share your information with any member, subsidiary, parent, or affiliate of our corporate group, only for the purposes set out above, to assist in the improvement and optimisation of the Platform, in order to prevent illegal uses, increase user numbers, development, engineering and analysis of information or for our internal business purposes.

We will share your information with law enforcement agencies, public authorities or other organizations if legally required to do so, or if such use is reasonably necessary to:

5Your Rights

If you have registered for an account, you may access and update certain personal information that you have provided to us by logging into your online account and using the features and functionalities available there.

You can switch off location information functionality on your mobile device if you do not wish to share your GPS or mobile device location information with us.

6The security of your information

We take steps to ensure that your information is treated securely and in accordance with this policy. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your information, for example, by encryption, we cannot guarantee the security of your information transmitted through the Platform.

We have appropriate technical and organizational measures to ensure a level of security appropriate to the risk of varying likelihood and severity for the rights and freedoms of you and other users. We maintain these technical and organizational measures and will amend them from time to time to improve the overall security of our systems.

Please note that the Platform DO NOT know your account information of your Facebook, Twitter, Instagram, or Twitter, as these third parties only communicate via specific encrypted token with the Platform. And if you registered with phone number, you are the ONLY user to view it in the Platform.

7How long we keep your information

We use the following criteria to determine the period for which we will keep your information:

After you have terminated your use of our Services, we can store your information in an aggregated and anonymised format. Notwithstanding the foregoing, we can also retain any personal information as reasonably necessary to comply with our legal obligations, allow us to resolve and litigate disputes, and to enforce our agreements.

8Information relating to children

The Platform is not directed at children under the age of 13.If we find that personal information has been collected from people under the age of 13, we will delete that information and terminate that person's account.If the law of the user's residential area has special provisions for users over the age of 13 to use the platform and for the platform to collect the personal information of users over the age of 13, we will comply with the provisions of the local law.If you think we collect information about children under the age of 13 or that is prohibited by local law, please contact us at support@ahleen.live.

9Changes

We will generally notify all users of any material changes to this policy, through a notice on our Platform. However, you should look at this policy regularly to check for any changes. We will also update the “Last Updated” date at the top of this policy, which reflects the effective date of such policy. Your continued access to or use of the Services after the date of the updated policy constitutes your acceptance of the updated policy. If you do not agree to the updated policy, you must stop accessing or using the Services.

10Where we store your personal data

When you provide personal data to us via the Platform, it is stored on a cloud server located in Dubai.

11Contact

Questions, comments and requests regarding this policy should be addressed to:

Team Address: 10 ANSON ROAD, #13-13A, INTERNATIONAL PLAZA SINGAPORE, 079903